Made-to order & custom items require production time prior to shipment (ie. turnaround time). Once your order has shipped, we will email you a tracking #, so you can track your package along the way.
We ship to virtually anywhere worldwide. If the site is not accepting your shipping destination, please email us at firstname.lastname@example.org, and we will do our best to add your address to our shipping locations.
We always ship domestic orders via USPS Priority Mail (1-3 business days) and international orders via USPS Priority International Mail (6-10 business days), for package security, insurance, and an overall quicker transit time. Shipping rates may apply.
Domestic shipping is free on all orders over $250!We are not responsible for any shipping taxes, fees, duties, brokerage fees, or etc. Please be aware of your countries import regulations/fees prior to ordering, especially when ordering from countries outside of the USA.
Exchange & Return Policy
Please keep in mind that because we're running as a purely handcrafted & hand-stitched business, Emi leather goods may have qualities of hand made items. Because we're human and are not using machines, we can get close to but not physically produce products that are 100% uniform. However, rest assured that our quality control policies are very strict, and often times, products are remade multiple times before shipment, in order to meet our quality standards.
That being said, if your order is approved for return or exchange, please send the item back to us in its original condition and with all its original packaging.
Please note that the buyer will be responsible for all return and exchange shipping costs. We are not responsible for any lost packages or damages that may occur during shipping, and do not guarantee that we will receive your returned or exchanged item. So, if for any reason an item is being sent back to us, and in order to prevent any shipping damages, please package the items securely and email us with the tracking information/number. Always obtain tracking numbers and we highly recommend purchasing shipping insurance, especially when shipping item(s) over $75.
Due to the nature of made-to-order, customized items, we will determine, at our digression, if they are approved for exchange. Exchanges could be accepted for customized items, depending on the circumstance. If a customized item is approved for exchange, there may be an additional turnaround time, in order to reproduce your item.
Returns & Refunds
We will also notify you of the approval or rejection of your refund. If the item is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. The time it takes for the funds to appear in your account will be determined by your credit card company or bank entity.
Please note that returned orders will be subject to 15% restocking fee.
In certain situations, only partial refunds are granted. Items and packaging that are not in its original condition, are damaged or etc will not be granted a full return.
Due to the nature of made-to-order, customized items, returns are not accepted in most instances, unless determined by case. Prior to placing an order, please be sure that all measurements and selections are correct for items that require specific sizing or modifications.
Warranty Items Servicing
Receipt of your order will be confirmed via an automatic e-mail to the e-mail address associated with your account. This email is a confirmation that your order has been received, but does not constitute acceptance. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. If the order is declined, we will contact you at the e-mail address provided in the order form. In such a case, we will have no obligation to fulfill your order and you will have no obligation to pay Emi for the order.
California requires that all sales made to buyers located within the state are subject to its sales tax rate of 7.25% plus a district rate. The total of state, county, and city sales tax rates will vary depending on the buyer's location.
Note About Pet Accessories
Terms of Service