Exchange & Return Policy
We understand that sometimes things don't turn out as planned. Therefore, we do accept returns and exchanges on non-customized item(s) only, as long as they've never been used. Please notify us beforehand with the receipt or proof of purchase, and reason for the exchange/return. If approved, we will then give you instructions on where and how to send the item back to us. Please ship the item back to us within 7 days upon receiving it.
Please also be sure to send it back in the same condition and with all its original packaging. Once we have received your item(s) we will inspect the items and packaging for signs of use. Please note that the buyer will be responsible for all return and exchange shipping costs.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned or exchanged item.
We are not responsible for any lost packages or damages that may occur during shipping. If, for any reason an item is being sent back to us, and in order to prevent any shipping damages, please package the items securely and email us with the tracking information/number. Please remember to always obtain tracking numbers and/or purchase shipping insurance for shipments.
Several types of goods are exempt from being returned. Intimate goods cannot be returned. We also do not accept returns on gift cards.
Only items found to be defective will be approved for exchange. For non-customized item(s), your replacement will be issued after we receive the item back. For customized items, we will determine, at our digression, if they are approved for exchange. Exchanges could be accepted for customized items, depending on the circumstance. If a customized item is approved for exchange, there may be an additional turnaround time, in order to reproduce your item.
Returns & Refunds
If applicable, and once your return item is received and inspected for use and damage, we will send you an email to notify you that we have received your shipment. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. The time it takes for the funds to appear in your account will be determined by your credit card company or bank entity. Please note that shipping costs are non-refundable. If you are approved for a refund, any costs related to shipping will be deducted from your refund. In certain situations, only partial refunds are granted. Items and packaging that are not in its original condition, are damaged or etc will not be granted a full return. Due to the nature of customized items/orders, returns are not accepted in most instances, unless determined by case. Prior to placing an order, please be sure that all measurements are correct for items that require specific sizing or modifications.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
All sale items are final sale and non-refundable.
We stand behind our products and craftsmanship, so we're glad to offer our customers limited lifetime warranty on all of our products. Please see our warranty page listed at the bottom of our main page. However, item(s) approved for warranty repair must be shipped with a prepaid return label so we can get it back to you. If a prepaid return label is not included when we receive your item, you will be billed the return shipping fee, and we will hold onto the item until the shipping costs are paid for.